The Perfect Support for All Your AVL Needs
Our Service Plans are designed to provide unparalleled support and peace of mind for all your audiovisual needs. Having Solotech’s service team in your corner means benefiting from swift, professional help for any AV issues, no matter the time of day. Our tailored plans offer an extensive array of services, from a 24/7 hotline to on-site support and remote monitoring of your audiovisual fleet.
Our online portal powers all of this for a seamless, efficient client experience every time, wherever you might be. Our service plans prioritize prevention to keep your systems running smoothly. We ensure your equipment is always in optimal condition to avoid downtime and ensure you operate at peak performance.
Ensuring Reliability, Performance, and Efficiency
We understand that AV systems are crucial to your operations. That’s why we offer a suite of managed services designed to keep your technology running smoothly and efficiently. From immediate technical support and defective equipment management to proactive prevention and real-time monitoring, as well as specialized optimization services, our comprehensive solutions are tailored to meet all your AV needs.
Technical Support & Defective Equipment Management
With prioritized access to our 24/7 hotline, you can rest assured that immediate help is always available. Our team offers remote assistance and troubleshooting to quickly address and resolve issues without delay. For more complex problems, on-site troubleshooting is also available to ensure your equipment is back up and running with minimal disruption.
We handle your manufacturer warranties, so you don’t have to worry about navigating complex processes. In the unlikely event of equipment failure, our guaranteed free replacement of defective equipment ensures you won’t be left without the tools you need.
Manage all your support needs with Solotech AV Axess: online portal and services, our comprehensive, easy-to-use platform, expertly built by our service specialists with seamless client experience in mind.
Prevention and Real-Time Monitoring
Maintain peak performance of your AV systems with our proactive prevention and real-time monitoring solutions. Our firmware update management ensures that all devices operate with the latest enhancements and security patches. We can also provide annual preventative maintenance visits, during which our experts will thoroughly examine your equipment to preemptively address potential issues. This visit is followed by a comprehensive summary report detailing the condition and performance of your systems.
AV Service+ adds an extra layer of protection, allowing for real-time monitoring and management of your AV systems. This enables us to swiftly identify and resolve any anomalies, ensuring continuous, uninterrupted performance.
Optimization
Unlock your system’s full potential with our specialized optimization services. Our programming consultation is tailored to ensure the efficient update and fine-tuning of your control systems. By leveraging our expertise, we help you streamline operations, enhance functionality, and achieve seamless integration across your technology landscape. Through meticulous optimization, we ensure that your systems not only meet but exceed your performance expectations, allowing you to focus on what matters most.